Jenni Lunt

Are you ready to join a growing and dynamic team as Mortgage Administrator in South Manchester? Our client is entering an exciting phase of growth and is looking for a talented individual to help customers secure their financial needs. This role offers a fantastic opportunity to be part of a market-leading financial platform backed by global success. This Mortgage Administrator position offers a basic salary of up to £32k, with on-target earnings reaching £45k. Enjoy a hybrid working model with 2 days in the office and 3 days from home after a successful probation period. Plus, benefit from private health and dental cover, and a life assurance scheme. Our client is a leader in the financial technology sector, providing innovative solutions to help users manage their credit and make informed financial decisions. With a presence in several countries and millions of users worldwide, the company is committed to leveraging technology to enable positive financial choices. As a Mortgage Administrator , you will: Review and package secured loan applications for accuracy and completeness. Verify customer information, including income and credit history. Prepare and process essential loan documents. Conduct thorough due diligence on applications. Communicate with lenders and resolve any issues during the loan process. Liaise with customers, guiding them through the application process. Build strong customer relationships, ensuring satisfaction. Meet targets and KPIs while maintaining high customer service standards. Stay informed on industry regulations to provide accurate guidance. Package and Benefits: The Mortgage Administrator role comes with a comprehensive package: Annual salary of £32,000, with potential earnings up to £45,000. Hybrid work environment with 2 days in the office and 3 days from home after probation. 25 paid holidays plus a duvet day on your birthday. Private health and dental cover, including mental health support. Life assurance scheme and up to 4% matched pension. Daily breakfast, free snacks, and access to discounts. Opportunities for learning and development, including leadership-led training. For the Mortgage Administrator role, the ideal candidate will: Have knowledge of secured loans (desirable but not essential). Possess a performance-driven mindset, focused on achieving targets. Deliver exceptional customer service, fostering long-term loyalty. Be organised and capable of managing multiple cases in a fast-paced environment. Excel in communication and interpersonal skills. Be detail-oriented with strong problem-solving abilities. Be flexible and willing to work shifts as needed. If you have experience or interest in roles such as Loan Processor, Financial Advisor, Credit Analyst, Customer Service Representative, or Loan Officer, this Case Manager position could be the perfect fit for you. If you're a motivated individual ready to make a real impact in a thriving company, this Case Manager role could be your next career move. Apply now to join a team that values innovation, customer satisfaction, and continuous growth.

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager, you will use data to optimise workflows and implement best practices to deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities Experience with Zendesk or similar software Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You Proven experience in a Customer Service Team Manager or similar leadership role. Strong people management, coaching, and mentoring skills. Excellent communication and problem-solving abilities. Comfortable working with customer service software and data analysis tools. A passion for delivering exceptional service and motivating a team to excel. Benefits Salary negotiable - DOE Casual dress code Free onsite parking 25 days holiday plus 1 extra day for each full year of service (up to 28 days). Option to buy or sell up to 5 days annually. Birthday off Hybrid working after probation Volunteering leave – up to 2 days per year to support causes you care about. Enhanced sick pay after 12 months of service. Annual flu vaccination and free eye tests. Employee Assistance Programme – 24/7 confidential support. Career development path – quarterly objectives, annual reviews, and financial support for professional qualifications. Loyalty bonus Quarterly staff recognition awards. Workplace pension (NEST). Annual social events – days at the races, Christmas parties, boat trips. Enhanced family benefits – maternity, paternity, adoption, and fertility assistance. Staff discounts Cycle to Work scheme. Free fruit in the office weekly and free lunch once a month. If you are ready to take the next step in your career and lead a talented team in a growing, people-focused company, we would love to hear from you. Apply today and join us as our next Customer Service Team Manager. JL_FIN

Are you ready to make an impact as a Live Chat Agent in the insurance brokerage industry? Our client, a leader in the specialist insurance market, is seeking a dynamic individual to join their team in Manchester. This is a fantastic opportunity to work in a forward-thinking environment where your contributions truly matter. Join a company that values its employees with a competitive salary of £24,500 per year and the flexibility of hybrid working. Be part of a team that is revolutionising the insurance industry with a fresh, customer-focused approach. The client is a leading specialist insurance intermediary based in Manchester. Known for their innovative approach, they have been transforming the insurance market since 1998. With a focus on customer satisfaction, they serve over 350,000 policyholders and attract millions of website visitors annually. As a Live Chat Agent, you will: Provide exceptional customer service via live chat, addressing queries and concerns efficiently. Assist customers with their insurance needs, offering tailored advice and solutions. Collaborate with the team to enhance customer experience and streamline processes. Maintain accurate records of customer interactions and transactions. Stay updated on product knowledge and industry trends to better assist customers. Package and Benefits: The Live Chat Agent role comes with an attractive package: Annual salary of £24,500. Hybrid working model, offering flexibility and work-life balance. Opportunities for professional development and growth within the company. Strong benefits package (guide supplied prior to interview) The ideal Live Chat Agent will: Have excellent communication skills, both written and verbal. Be customer-focused with a passion for delivering high-quality service. Possess strong problem-solving abilities and attention to detail. Be able to work independently as well as part of a team. Have previous experience in a customer service or insurance role (preferred but not essential). If you're interested in roles such as Customer Service Representative, Insurance Advisor, Online Support Agent, Client Services Specialist, or Insurance Customer Support, this Live Chat Agent position could be the perfect fit for you. If you're ready to join a company that values innovation and customer satisfaction, apply now for the Live Chat Agent role. This is your chance to be part of a dynamic team in the heart of Manchester and make a real difference in the insurance industry.

Are you passionate about delivering exceptional customer service and looking for a new challenge? Our client is seeking a Customer Service Administrator: to join their dynamic team in Manchester. This role is perfect for someone who thrives in a fast-paced environment and is eager to contribute to a company renowned for its outstanding customer experiences in the property sector. This exciting role offers a competitive salary of £26,000, along with a generous holiday allowance and the added perk of having your birthday off. You'll be based in a new city centre office in Manchester, working Monday to Friday, 9.00am to 5.30pm. The company also offers wellness support and a pension scheme to ensure you feel valued and supported. Our client is a leading name in the property sector, dedicated to creating memorable customer experiences. With a culture that celebrates success and encourages professional growth, the company provides an environment where employees can thrive and make a real impact. The Customer Service Administrator: Support various teams with administrative tasks and customer calls. Build and maintain positive relationships with associates and customers. Achieve set targets and exceed KPIs. Take ownership of their territory, identifying and resolving issues. Manage mailboxes, run reports, send contracts, and handle invoices. Attend meetings and collaborate with sales, customer service, and business development teams. Serve as a dedicated point of contact for panel companies, referrers, and customers. Package and Benefits: The Customer Service Administrator will enjoy: An annual salary of £26,000. Generous holiday allowance plus your birthday and bank holidays off. Wellness support and a pension scheme. Potential to work from home. Staff engagement activities and an annual awards ceremony. The Customer Service Administrator: Agent will have: Proven problem-solving skills and the ability to take control of situations. Excellent time management and multitasking abilities. Strong communication and customer service skills. Technical proficiency across various system platforms and software applications. The ability to work independently and motivate others. A solid understanding of business and marketing principles. If you're an experienced Customer Service Administrator, Business Development Executive, Customer Support Specialist, Client Relations Manager, or Customer Experience Coordinator, this Senior Business & Customer Support Agent role could be your next career move. Your skills and experience could be a perfect fit for this exciting opportunity. Alternatively please call Jenni on 01614166135 for more information JL_FIN