Jenni Lunt

Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between £24,000 and £26,000. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of £25,800 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.

Are you a dynamic Sales Specialist looking to make your mark in the financial sector? Our client, a forward-thinking company, is seeking a Sales Specialist to join their team. This role offers the chance to work closely with a talented group, supporting both the internal team and third parties. This Sales Specialist role offers a competitive salary of £35,000 - £40,000 per year with uncapped commission - £50,000k+ You'll enjoy a hybrid working model, blending office and home-based work, and the opportunity to attend industry events and exhibitions to further your career. Our client is a leading player in the financial services sector, known for their innovative approach and commitment to customer satisfaction. They focus on building strong relationships with brokers and clients, ensuring a seamless experience from initial enquiry to loan completion. As a Sales Specialist, you will: Execute business development strategies to exceed targets. Manage loan enquiries and conduct preliminary assessments. Implement business and promotional plans to maximise results. Maintain and develop strong broker relationships. Provide support to the Head of Sales and attend meetings/exhibitions. Ensure accurate records on the CRM system. Collaborate with underwriting and post-completion departments. Package and Benefits: The Sales Specialist role comes with a comprehensive package, including: Annual salary of £35,000 - £40,000 - OTE £50,000 - uncapped Hybrid working model with flexibility for office and home-based work. Opportunities to attend industry events and exhibitions. Supportive team environment with opportunities for professional development. The ideal Sales Specialist will have: Proven experience in a fast-paced, dynamic environment. Proficiency in Excel and data management. Strong organisational and multi-tasking skills. Excellent communication skills for diverse stakeholders. A collaborative team player mindset. Flexibility and willingness to travel and work irregular hours as needed. If you're interested in roles such as Business Development Executive, Account Manager, Sales Executive, Financial Services Consultant, or Client Relationship Manager, this Sales Specialist position could be your perfect fit. If you're ready to take on a challenging and rewarding role as a Sales Specialist, this opportunity could be the perfect next step in your career. Apply now to join a company that values innovation and customer satisfaction or call Jenni on 01614166135 for more information. JL_FIN

Are you a people person with a knack for problem-solving? Our client is seeking a Collections Agent to join their team in Manchester. This exciting role involves supporting customers with outstanding payments, ensuring they receive the best possible service. The company is dedicated to revolutionising the used car finance industry, making the car buying experience as simple and joyful as possible. Enjoy a competitive salary ranging from £26,000 to £30,000, with the added bonus of a discretionary company bonus scheme. Benefit from 25 days of holiday, which increases to 28 days after three years of service, plus bank holidays. Additionally, you'll have access to a private medical plan and a health cash plan for you and your family, ensuring your well-being is always a priority. As a Collections Agent, you'll be responsible for: Handling telephone queries from customers facing financial difficulties. Engaging in meaningful conversations to find suitable payment solutions. Setting up payment plans and collaborating with specialist teams. Demonstrating compassion and understanding for customers in vulnerable situations. Keeping accurate records of conversations and actions. Reviewing and suggesting improvements to processes. Identifying and reporting potential risks to your line manager. Package and Benefits: The Collections Agent role comes with an attractive package, including: Annual salary of £26,000 - £30,000. Discretionary company bonus scheme. 25 days holiday, increasing to 28 after three years, plus bank holidays. Private medical insurance and health cash plan. 5% pension contribution from the company. Employee discounts and free office refreshments. Enhanced family leave and paid sick leave. The ideal candidate for the Collections Agent position will have: Experience in a Payment Support, Collections, or Recoveries role. Excellent verbal and written communication skills. Strong understanding of financial principles and customer support strategies. A proactive approach to managing and prioritising caseloads. A passion for helping customers improve their financial health. If you have experience or interest in roles such as Payment Support Agent, Recoveries Officer, Debt Collection Specialist, Customer Service Advisor, or Financial Support Officer, this Collections Agent position could be the perfect fit for you. If you're driven, empathetic, and eager to make a difference in the financial well-being of others, this Collections Agent role is an excellent opportunity to join a dynamic and supportive team. Don't miss out on the chance to be part of a company that's making waves in the used car finance industry. Apply now and take the next step in your career! Alternatively please call Jenni on 01614166135 for more information. JL_FIN

Are you ready to take the next step in your career as a Trainee Mortgage Advisor? Our client, a leading financial brokerage, is on the lookout for a motivated and talented individual to join their team in Manchester. With an exciting time of growth following a recent acquisition, this is your chance to be part of a dynamic and innovative company. Trainee Mortgage Advisor role offers a competitive package with a starting salary up to £29,400 an OTE UP £55,000 - £60,000 and funding of CeMAP. Enjoy the flexibility of hybrid working, with three days in the office and two from home. Plus, take advantage of 33 days holiday inclusive of bank holidays. Our client is a prominent player in the financial brokerage industry, expanding rapidly due to a recent acquisition. They are committed to innovation and providing top-notch service to their customers, working alongside prestigious financial institutions globally. As a Trainee Mortgage Advisor, you'll be responsible for: Contacting qualified leads from an online journey. Assessing customer applications and providing tailored recommendations. Offering expert advice on second charge mortgage options using in-house software. Staying informed on industry regulations and lender criteria. Building strong customer relationships and ensuring a smooth application process. Meeting sales targets and maintaining high customer satisfaction. Collaborating with case managers to support applications. Contributing to innovation by suggesting and implementing new ideas. Package and Benefits: The Trainee Mortgage Advisor role comes with a comprehensive package: Annual salary of £29,400 with an OTE - £55,000 Funding of CeMAP Hybrid working: three days in the office, two from home. 33 days holiday inclusive of bank holidays. Salary sacrifice pension scheme up to 4%. Healthcare cash plan with separate balance for dependents. Life assurance x 2. Enhanced maternity, adoption, or paternity leave. Enhanced sick pay and income protection for up to 2 years. To be successful in the Second Charge Mortgage Advisor role, you should have: A performance-driven mindset and accountability for targets. Strong understanding of mortgage products and regulations. Organisational skills to manage multiple cases in a fast-paced environment. Excellent communication and interpersonal skills. Detail-oriented with analytical and problem-solving abilities. Flexibility to work shifts as needed. If you're interested in roles such as Mortgage Consultant, Loan Advisor, Financial Advisor, Mortgage Broker, or Lending Specialist, this Second Charge Mortgage Advisor position could be the perfect fit for you. Embrace the opportunity to grow your career in a supportive and innovative environment. Don't miss out on this fantastic opportunity to join a leading financial brokerage as a Second Charge Mortgage Advisor. If you're ready to make a difference and advance your career, apply now and become part of a team that values innovation and success. Alternatively for more information please call Jenni on 01614166135 for more information. JL_FIN

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager, you will use data to optimise workflows and implement best practices to deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities Experience with Zendesk or similar software Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You Proven experience in a Customer Service Team Manager or similar leadership role. Strong people management, coaching, and mentoring skills. Excellent communication and problem-solving abilities. Comfortable working with customer service software and data analysis tools. A passion for delivering exceptional service and motivating a team to excel. Benefits Salary negotiable - DOE Casual dress code Free onsite parking 25 days holiday plus 1 extra day for each full year of service (up to 28 days). Option to buy or sell up to 5 days annually. Birthday off Hybrid working after probation Volunteering leave – up to 2 days per year to support causes you care about. Enhanced sick pay after 12 months of service. Annual flu vaccination and free eye tests. Employee Assistance Programme – 24/7 confidential support. Career development path – quarterly objectives, annual reviews, and financial support for professional qualifications. Loyalty bonus Quarterly staff recognition awards. Workplace pension (NEST). Annual social events – days at the races, Christmas parties, boat trips. Enhanced family benefits – maternity, paternity, adoption, and fertility assistance. Staff discounts Cycle to Work scheme. Free fruit in the office weekly and free lunch once a month. If you are ready to take the next step in your career and lead a talented team in a growing, people-focused company, we would love to hear from you. Apply today and join us as our next Customer Service Team Manager. JL_FIN