Case Manager - Team Leader

Are you ready to be part of something exciting? Our client is expanding quickly following a recent acquisition and is now looking for a Case Manager Team Leader to join their high-performing team in Manchester. This is an excellent opportunity to lead from the front within a fast-paced, customer-focused financial services environment.

As a Case Manager Team Leader, you’ll play a crucial role in ensuring cases are processed efficiently and accurately from application through to completion. You’ll support the development of your team, uphold compliance standards, and help deliver a first-class customer journey.

What You’ll Be Doing:

• Lead and manage the Case Management team, driving performance and ensuring compliance across all cases.

• Act as the central point of contact between Case Managers and other internal teams to support a smooth workflow.

• As Case Manager Team Leader, you’ll oversee day-to-day operations, provide regular coaching, and carry out performance reviews.

• Maintain a strong “Customer First” culture, ensuring each client receives excellent service throughout their journey.

• Identify and implement process improvements to increase efficiency and effectiveness within the team.

• Build relationships with lenders and contribute to system and process improvements across the business.

What’s in It for You?

• £40K - £45K basic salary, with on-target earnings of £60K +

• Hybrid working model – 3 days in the office, 2 days from home.

• 25 days holiday + your birthday off (as a “duvet day”).

• Private health and dental insurance (including mental health support via Bupa).

• Life assurance scheme and up to 4% matched pension.

• Fun and inclusive work culture – dog-friendly office, snacks, and regular Lunch & Learn sessions.

• Investment in your ongoing learning and development.

What We’re Looking For:

• Proven experience in a Case Manager Team Leader or similar leadership role within financial services.

• Solid understanding of FCA regulations and the importance of compliance in a regulated environment.

• Strong people leadership skills with a focus on coaching, development, and motivation.

• A collaborative and customer-focused mindset with the ability to work cross-functionally.

• Experience working with secured lending, mortgages, or similar financial products is desirable.

This role would suit someone who has worked as a Case Manager Team Leader, Mortgage Team Leader, Operations Supervisor, or Client Services Manager within a financial setting.

If you're an experienced Case Manager Team Leader who’s passionate about delivering excellent service and leading a high-performing team, we’d love to hear from you.

To apply, please send your CV or contact Jenni on 0161 416 6135 for more information.

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