Customer Care Team Leader

Are you ready to lead a team to customer service excellence? Our client is seeking a dynamic Customer Care Manager to join their innovative company based in Altrincham. With a focus on top-notch customer service, compliance, and IT innovation, this role is pivotal in ensuring the company's long-term success.

This is an exciting opportunity for a Customer Care Manager to earn between £40,000 and £43,000 per year. You'll be part of a forward-thinking company that values IT innovation and compliance. Plus, you'll have the chance to develop your team and yourself through continuous learning and development.

Our client is committed to delivering exceptional customer service, maintaining compliance, and leveraging cutting-edge IT systems. They believe these elements are crucial for sustained success and are dedicated to setting the industry standard in these areas.

The Customer Care Manager will:

• Lead teams of Customer Care Advisors to achieve service excellence.
• Develop and refine departmental work processes and procedures.
• Support and develop team leaders to enhance service delivery.
• Proactively seek and implement customer feedback for service improvement.
• Ensure departmental SLAs are met and regularly publish KPI updates.
• Analyse customer data to increase business intelligence.
• Enhance compliance and implement feedback from the FCSA.
• Manage staff through coaching, recruitment, and appraisals.
• Develop a training schedule with the Umbrella Trainer for team improvement.

Package and Benefits:

The Customer Care Manager will enjoy a comprehensive package, including:

• Annual salary of £40,000 - £43,000.
• Opportunities for continuous learning and professional development.
• A role that emphasises IT innovation and compliance.

The ideal Customer Care Manager will have:

• Strong leadership qualities and a positive attitude.
• A constant drive for achievement and responsibility.
• Strategic thinking with empathy and problem-solving skills.
• Confidence in decision-making and the ability to stay focused.
• Business knowledge of umbrella services and management skills.
• Excellent planning, organisation, and continuous learning abilities.

If you have experience or interest in roles such as Customer Service Manager, Client Relations Manager, Customer Support Lead, Customer Experience Manager, or Client Services Manager, you might find this Customer Care Manager position to be a perfect fit for your skills and aspirations.

If you're a motivated leader with a passion for customer service excellence, this Customer Care Manager role could be your next career move. Join a company that values innovation and compliance, and make a significant impact on their success. Apply now to take the next step in your career! 

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