Customer Service Advisor

Stable office-based hours | Customer-focused, regulated environment | Clear development support | Values-led culture

If you take pride in resolving customer issues properly and want a role where good service genuinely matters, this Customer Service Advisor position offers a supportive, structured environment to build long-term capability. You will work with new and existing customers, helping them navigate their early journey while maintaining high service and compliance standards.

This is a people-focused role within a collaborative team that values accuracy, accountability, and continuous improvement. You will be trusted to manage customer interactions professionally, with the time and support needed to do the job well rather than rush through volume.

Package & Benefits
• Salary £28,750 per annum.
• Monday to Friday office hours with no weekend working.
• Annual salary reviews.
• 23 days holiday plus bank holidays.
• Annual company bonus.
• Study support.
• Ongoing training, development, and internal progression opportunities.
• Regular team social events and incentives.

About the Company
You will be joining an established, customer-led organisation operating in a regulated environment. The business places strong emphasis on service quality, compliance, and developing its people, with a culture that encourages learning and collaboration.

Key Responsibilities
• Provide proactive, high-quality support to new and existing customers.
• Resolve customer queries and complaints efficiently while protecting long-term relationships.
• Communicate clearly via phone, email, and written correspondence in line with service standards.
• Adhere to internal processes, compliance requirements, and service level agreements.

About You
• Experience in a customer service or customer support role.
• Proven ability to handle customer issues accurately and professionally.
• Comfortable working in a regulated or process-driven environment.

If you are looking for a customer service role where your attention to detail and commitment to doing things properly are valued, this opportunity could be a strong fit. Contact Jenni on 01614166135 for more information 

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