Financial Services

Desktop Engineer

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Salary Icon£31,000 - £33,000 - Per Year
Job Type IconPermanent
Job Reference#37530

Technical vehicle expertise | Claims engineering responsibility | Customer and repairer interaction | Manchester or West Sussex

If you have strong technical knowledge of vehicle repairs and want to use that expertise in a customer-focused insurance environment, this Motor Vehicle Image Engineer role offers the opportunity to influence repair, total loss and claims decisions.

You’ll join an established Engineering team where your technical judgement will directly support accurate claim outcomes. The role combines vehicle engineering expertise with customer, repairer and third-party communication.

Package & Benefits
• Salary £31,500–£33,000 per annum, depending on experience.
• Opportunity to work from either Salford Quays, Manchester or Haywards Heath, West Sussex.

About the Company
You’ll join a UK motor and home insurer supporting more than 1.4 million customers. The business uses technology, data and service to simplify insurance, with a focus on supporting its people to develop their skills and contribute to meaningful business outcomes.

Key Responsibilities
• Engineer and authorise vehicle repair costs in line with manufacturer methodology and claim circumstances.
• Produce inspection reports, handle technical calls and make total loss decisions, including vehicle valuation.
• Communicate technical decisions clearly with customers, repairers and third parties.
• Identify potential fraud, vehicle modifications and opportunities to improve claims efficiency while working within agreed KPIs and SLAs.

About You
• Experience within the vehicle repair industry, including mechanical or body repair.
• Extensive vehicle make-up knowledge and experience using automotive estimating systems.
• Experience resolving complex customer, repairer or claims-related problems.

If you’re considering your next move and would like to understand more about the role, we’re happy to have a confidential conversation, even if your CV isn’t fully up to date. Contact Fintelligent for more information or a confidential discussion.

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Aiden Wilson
Principal Consultant
UK Mobile07380 281167
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