Personal Injury Claims Handler

Structured claims handling | CII accredited insurer | Hybrid working | Strong development culture

If you’re an experienced Personal Injury Claims Handler looking for a role where your technical expertise is genuinely valued, this opportunity offers the chance to manage a varied caseload within a supportive, CII-accredited insurer that invests in both people and technology.

As a Personal Injury Claims Handler, you’ll be trusted to take ownership of your caseload while working in a structured environment that prioritises development, fair outcomes, and long-term progression. You’ll also benefit from modern systems and a culture that encourages continuous improvement rather than volume-driven working.

Package & Benefits
• Salary £30,000–£35,000 per annum.
• Fully funded Cert CII qualification and structured training plan.
• Hybrid working following successful completion of probation with flexible options available.
• 21 days holiday plus additional entitlement with service, plus early Christmas and New Year finishes.
• Private healthcare with optional family cover.
• Recognition bonus scheme, annual awards, and regular social events.

About the Company
You’ll be joining a CII-accredited, Chartered insurer with a strong reputation for investing in its people, systems, and service standards. The business promotes a supportive, modern working environment where development and employee wellbeing are central to long-term success.

Key Responsibilities
• Manage a caseload of Personal Injury Claims Handler work from first notification through to settlement.
• Assess liability, causation, and quantum while reviewing medical and legal evidence.
• Negotiate settlements within authority limits and ensure fair outcomes.
• Liaise with claimants, solicitors, and third parties throughout the lifecycle of the claim.

About You
• Experience working as a Personal Injury Claims Handler managing end-to-end claims.
• Strong understanding of liability assessment, causation, and claims negotiation.
• Confident managing a busy caseload within a regulated insurance environment.

If you’re ready for your next step as a Personal Injury Claims Handler, we’d welcome a confidential conversation, even if your CV isn’t fully up to date.

Contact Fintelligent for more information or a confidential discussion.

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